We want you to be completely satisfied with your timepiece. If you're not happy with your purchase, we're here to help.
You have 10 days from delivery to return or exchange your watch for any reason.
Exchange your watch for a different size, model, or style at no additional cost.
Free exchanges within 10 days of delivery
Exchange for different size, model, or style
No restocking fees for exchanges
Free return shipping for exchanges
10-day change of mind return period
5% restocking fee applies to all refunds to prevent abuse
Refunds processed within 5-7 business days after we receive your return
Original payment method will be credited
For a $1,000 watch, the 5% restocking fee would be $50, so you'd receive $950 back. This fee helps us maintain competitive pricing and prevents return abuse.
Unworn and undamaged
All original packaging included
Authentication cards and certificates
Original warranty papers
Tags and protective films
Original purchase receipt
Email or call us to initiate your return
We'll provide a prepaid return label
Pack securely and send using our label
returns@watchcraft.com
Response within 24 hours
+65 9047-8767
Mon-Fri, 9 AM - 6 PM SGT